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Terms & Conditions

Last updated: 1 April 2025  ·  Effective: 1 April 2025

1. Definitions

In these Terms & Conditions, the following terms have the meanings set out below:

  • "Sablebrook", "we", "us", "our" — refers to Sablebrook, operating at 16 Collyer Quay, #15-04, Income at Raffles, Singapore 049318.
  • "Client", "you", "your" — refers to the individual or organisation that uses our website or engages our services.
  • "Services" — the brand strategy consulting services offered by Sablebrook, including the Brand Audit, Tone of Voice Guide and Brand Sounding-Board Retainer, as described on our website.
  • "Deliverables" — written documents, reports, notes and any other outputs produced as part of a service engagement.
  • "Agreement" — these Terms & Conditions, together with any engagement letter or invoice confirming the scope of a service.
  • "Website" — the Sablebrook website at this domain.

2. Acceptance of Terms

By using our website or engaging our services, you agree to be bound by these Terms & Conditions. If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

Our services are intended for business professionals and organisations. You must be at least eighteen years of age to engage our services or use our website in any way that involves submitting personal data.

3. Service Description

Sablebrook provides B2B brand strategy consulting services as described on our website. Our current service offerings are:

  • Brand Audit — a three-week review of a company's public-facing brand materials, resulting in a written findings summary and a leadership direction note.
  • Tone of Voice Guide — a two-week engagement resulting in a written guide covering voice posture, vocabulary and a worked rewriting example.
  • Brand Sounding-Board Retainer — a monthly arrangement comprising two scheduled calls, written notes after each call and discreet review of materials shared by the client.

The scope, timeline and fee for each engagement are confirmed in writing before work begins. We reserve the right to decline any enquiry at our discretion.

Our services are available to clients based in Singapore and, where practical, internationally. We do not guarantee availability at all times and may pause new engagements during periods of capacity.

4. Client Responsibilities

To allow us to perform our services effectively, you agree to:

  • Provide accurate information about your business and its materials when requested.
  • Respond to reasonable requests for clarification or additional information within a timely manner.
  • Use our website and services for lawful purposes only.
  • Not submit content that is defamatory, fraudulent, or that infringes the rights of any third party.
  • Not attempt to reverse-engineer, copy or distribute our working methods or proprietary frameworks.

5. Intellectual Property

All content on our website — including text, structure, design and methodology descriptions — is owned by or licensed to Sablebrook. You may not reproduce, distribute or create derivative works from this content without our written permission.

Upon full payment of the agreed fee, we grant you a non-exclusive, non-transferable licence to use the Deliverables produced for your engagement for your own internal business purposes. This licence does not permit you to resell, sublicence or present the Deliverables as the work of any party other than Sablebrook.

We retain the right to describe the nature of our work with clients in general terms (without disclosing confidential information) for the purpose of describing our services to prospective clients.

6. Payment Terms

Fees are as published on our website at the time of engagement. All fees are quoted in Singapore Dollars (SGD) and are exclusive of any applicable taxes unless stated otherwise.

Payment terms are confirmed in each engagement letter. For fixed-scope services, payment is typically required in advance of work commencing. For the monthly retainer, invoices are issued at the start of each monthly period.

If we are unable to complete a fixed-scope engagement due to circumstances within our control, we will issue a proportionate refund. We do not offer refunds for completed work or for retainer months in which scheduled calls have taken place.

7. Confidentiality

We treat all client materials, business information and the content of our calls as confidential. We will not share confidential information provided by a client with any third party without that client's consent, except where required by law.

Clients who share materials with us for review should ensure they have the right to do so and that doing so does not breach any obligation owed to a third party.

8. Disclaimers

Our services provide brand strategy observations, direction and documentation. They are not a substitute for legal, financial, marketing agency or other professional services. We make no representation that following our recommendations will produce any particular commercial outcome.

Our website and its content are provided "as is". We make no warranties as to accuracy, completeness or fitness for a particular purpose in relation to any website content.

9. Limitation of Liability

To the fullest extent permitted by Singapore law, Sablebrook's total liability to a client for any claim arising out of or related to a service engagement will not exceed the total fees paid by that client for the relevant engagement.

We will not be liable for any indirect, consequential, incidental or special damages, including loss of profits, loss of data or loss of goodwill, even if we have been advised of the possibility of such damages.

Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud or any other matter that cannot be limited by law.

10. Termination

Either party may terminate a retainer arrangement by providing written notice before the next billing period begins. Fixed-scope engagements may be terminated by mutual agreement.

We reserve the right to suspend or terminate access to our website or services if we have reason to believe these Terms have been materially breached.

Upon termination, any outstanding payment obligations remain in force. Sections 5, 7, 8 and 9 survive termination.

11. Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Singapore. Any dispute arising under or in connection with these Terms will be subject to the non-exclusive jurisdiction of the Singapore courts.

Before initiating formal proceedings, both parties agree to attempt to resolve any dispute informally by written notice, giving the other party fourteen days to respond. This process does not waive any right to pursue formal legal remedies.

12. General Provisions

  • Entire agreement — these Terms, together with any applicable engagement letter, constitute the entire agreement between the parties relating to the subject matter.
  • Severability — if any provision is found to be unenforceable, the remaining provisions continue in full force.
  • Waiver — failure to enforce any provision does not constitute a waiver of the right to enforce it in the future.
  • Assignment — you may not assign your rights under these Terms without our prior written consent. We may assign our rights in connection with a business transfer.
  • Notices — formal notices should be sent by email to [email protected] or by post to our registered address.

13. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website or services after an update constitutes acceptance of the revised Terms. If a change materially affects an existing engagement, we will notify you by email before it takes effect.